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SMS Privacy Policy & SMS Terms and Conditions

Effective Date: February 19, 2026
Last Updated: February 19, 2026

The Transgender Health and Wellness Center (“TH&WC,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our patients, clients, and community members. This SMS Privacy Policy explains how we collect, use, protect, and manage information in connection with our text messaging (SMS) communications.

1. Purpose of SMS Communications 
The Transgender Health and Wellness Center uses SMS (text messaging) to communicate with patients and clients for purposes including, but not limited to: 

  • Appointment reminders and confirmations 
  • Scheduling or rescheduling requests 
  • Care coordination and follow-up messages 
  • Program updates or service-related notifications 
  • Event, group and resource updates and notifications 
  • Administrative and billing-related communications 
  • Informational or educational messages related to services you have requested

We do not use SMS messaging for marketing or promotional purposes without explicit consent.

2. Consent to Receive SMS Messages 
By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from the Transgender Health and Wellness Center.

Consent may be obtained through:

  • Written consent forms 
  • Verbal consent documented in our records 
  • Keyword opt-in (where applicable)

Consent is not a condition of receiving care or services.

3. Message Frequency 
Message frequency varies based on your engagement with our services but typically includes: 

  • Appointment-related messages as needed 
  • Occasional service or care coordination messages 
  • Updates about events and resources

 

4. Opt-Out Instructions 

You may opt out of receiving SMS messages at any time by replying: STOP

After opting out, you will no longer receive SMS messages from us unless you re-enroll. You may receive a final confirmation message acknowledging your opt-out. You may also reach out to our staff and make the request verbally or in writing.

For help, reply: HELP 

Or contact us directly using the information below.

Transgender Health and Wellness Center 
📧 Email: info@trans.health
📞 Phone: 760.202.4308
🌐 Website: https://trans.health

 

5. Privacy and Data Use 
We respect your privacy and take reasonable steps to protect your personal information. 

  • We do not sell, rent, lease, or share your mobile number or SMS data with third parties for marketing purposes.
  • Information obtained through SMS communications is used only to support patient care, services, and operations.
  • SMS content may include limited protected health information (PHI) when necessary and appropriate.
  • All data is handled in accordance with applicable privacy laws, including HIPAA where applicable.
 
6. Data Sharing and Carriers 
  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
  • Message delivery is subject to transmission by mobile carriers and network availability.
  • Carriers are not responsible for delayed or undelivered messages.
 
7. Security Considerations 
 While we take appropriate measures to safeguard your information, SMS messaging is not a fully secure or encrypted communication method. By opting in, you acknowledge and accept this risk.
 
If you prefer not to receive sensitive information via text, please notify us and we will communicate through alternative methods.
 
8. Message and Data Rates 
Message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any fees charged by your carrier related to SMS messaging.
 
9. Eligibility 
You must be at least 18 years old or have the consent of a parent or legal guardian to participate in SMS communications with the Transgender Health and Wellness Center. For eligibility for communications under Marsha P Johnson Youth Drop-In Center, please see MPJ Addendum below.
 
10. Changes to This Policy 
We may update this SMS Privacy Policy and SMS Terms and Conditions from time to time. Updates will be posted on our website or made available upon request. Continued participation in SMS communications after changes constitutes acceptance of the revised policy.
 
11. Contact Information 
If you have questions about this policy or our SMS practices, please contact us: 
 
Transgender Health and Wellness Center 
📧 Email: info@trans.health 
📞 Phone: 760.202.4308 
🌐 Website: https://trans.health
 
12. Marsha P. Johnson Youth Drop-In Center (MPJ) Addendum 
Youth ages 13-17 may elect to receive MPJ-specific messages through the Remind service. Messaging via Remind is governed by Remind’s COPPA-compliant framework. Access to Remind for MPJ communications is limited and administered only by vetted MPJ personnel and is separate from all other TH&WC communication channels and does not include marketing, fundraising or general TH&WC communications.
 
Compliance Statement (10DLC / A2P) 
This SMS Privacy Policy and SMS Terms & Conditions are designed to meet A2P 10DLC requirements, including consent, opt-out mechanisms, message disclosure, data protection, and non-sharing of consumer mobile data, consistent with carrier and aggregator standards such as those required by 0wire Communications, LLC.
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